Iburst Complaint
| SUPPLIER | Iburst | INDUSTRY | IT | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Sandton | COUNTRY | South Africa | ||
| TIME / DATE | 16:29 Mon 8 Feb | PERSON RESPONSIBLE | |||
| CUSTOMER | psynergy | View all reports by user |
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| PROBLEM | Recurring Problem | ||||
| HEADLINE | Recurring Authentication Issue | ||||
| THE INCIDENT Mon 8 Feb 
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I have 2 accounts with iBurst, the second account always seems to generate a recurring error seemingly once a month, perhaps when the company runs batch updates against their database. What appears on Technical supports screens when attempting to view my password is 'Insufficient Subscriber Details' - However, after numerous telephone calls and eventually driving through to the Sandton offices the unit authenticates until the following month. This goes to show, someone is manually overriding a system rule. How many times do I have to call iBurst or post a message on this website to get issues resolved? Have I eventually discovered the threshold of moving over to Telkom (the Unforgiven)? Why is it when I post a please contact me on your iBurst website, you only call back 2 weeks later?
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| Back Email this report | View customer feedback rating and analysis | |||||
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